Payment and Refund Policy
Last updated: 25 September 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of programming courses offered through mediapulszi. These include self-paced online modules, live virtual classes, and bundled learning packages focused on software development, coding languages, and related technical skills. The policy governs transactions made by individuals and organisations located in Singapore or accessing the site from within the country. It covers both one-time course purchases and recurring subscription access where applicable.
Prices, Currencies, Taxes, and Any Additional Charges
All listed prices are in Singapore Dollars (SGD). Prices are displayed inclusive of Goods and Services Tax (GST) at the prevailing rate. Any additional charges such as payment processing fees for international cards or currency conversion costs will be shown clearly before payment confirmation. mediapulszi reserves the right to adjust prices for new enrolments, but existing confirmed bookings remain at the originally agreed amount.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayNow, and bank transfers. All card payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission, and funds are held until the order is confirmed. mediapulszi does not store full card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed once you receive an email confirmation containing your order details and access instructions. This confirmation is sent after successful payment processing. Until then, no binding agreement exists, and you may cancel without penalty if payment fails.
Cancellation Rights and Applicable Cancellation Periods
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel within seven days of purchase for most standard courses, provided you have not accessed more than 10 percent of the digital content. Subscriptions may be cancelled at any time before the next billing cycle to avoid renewal charges.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused courses within the cancellation window if no substantial content has been viewed. Exclusions apply to completed courses, promotional bundles where discounts were applied, and any customised or group training sessions. Digital downloads and certificates already issued are non-refundable.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include the date of purchase and any relevant transaction reference. Requests must be submitted in writing and will be acknowledged within two business days.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team reviews each request within five business days. You will be notified by email of approval or rejection, along with the rationale if rejected. Approved refunds proceed to processing immediately after notification.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Credit card refunds typically appear within seven to fourteen business days, while bank transfers may take up to twenty-one days depending on the financial institution. mediapulszi bears no responsibility for delays caused by third-party processors.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital programming courses are considered delivered upon access grant, limiting refund eligibility after initial engagement. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers carry the same terms unless explicitly stated otherwise at purchase.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
In cases of failed payments, you will receive notification and may retry. Duplicate charges are investigated and refunded promptly upon verification. Suspected fraudulent activity leads to immediate account suspension pending review, with legitimate users contacted via [email protected].
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not exclude any non-waivable rights under Singapore law, including those in the Consumer Protection (Fair Trading) Act and the Sale of Goods Act. You retain the right to seek remedies for defective services or misrepresentation regardless of these terms.
Contact Route, Policy Changes, and Last-Updated Date
For questions, contact us via the form on our Contacts page or email [email protected]. We may update this policy periodically; changes take effect upon posting with a new last-updated date. Continued use of the site after updates constitutes acceptance of the revised terms.